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Financial assistance

Please note our new FCC phone number 816-404-3000.

The financial worry of a medical bill is a real concern for many of us and, not surprisingly, often causes a great deal of anxiety.

University Health provides the best quality of care to everyone, regardless of one's financial situation. University Health accepts most commercial and government-sponsored health insurance plans (e.g., Medicaid and Medicare). To find out if University Health accepts your health insurance, please view our insurance information.

For those who do not have healthcare coverage, our Financial Counseling Center will assist you with determining potential eligibility for commercial medical insurance through the Missouri Health Insurance Exchange or coverage assistance programs such as Medicare, MO HealthNet (Medicaid), Crime Victims Compensation Fund and/or the UH Financial Assistance Program*.

University Health Financial Assistance Program eligibility is based on residency, income and family size. Applicants must be Kansas City, Missouri, and/or Jackson County, Missouri, residents, and their income must be below 200% of federal poverty level guidelines. In order to provide you with good customer service and accurately assist with your eligibility, you will be required to bring several documents and forms with you so that Financial Counseling Center representatives can best serve your needs. For items required, please see:

Financial assistance policy

The University Health Financial Assistance Policy provides eligible patients financial assistance for emergency or medically necessary hospital care. Patients seeking financial assistance must apply for the program.

What is covered?

Eligible services: Emergency and/or medically necessary healthcare services provided by University Health.

Who is covered?

Eligible patients: Patients receiving eligible services who have no other payer source, who submit a financial assistance application and reside in Kansas City, Missouri, or Jackson County, Missouri, who meet income, asset and citizenship requirements, are eligible for financial assistance by University Health Financial Counseling Center.

Apply for financial assistance

English online application Spanish online application

Additionally, you can obtain an application in person at any of the Financial Counseling Center locations or request to have an application mailed to you by calling 816.404.3000.

Determination of financial assistance eligibility

Generally, patients who reside in Kansas City, Missouri, or Jackson County, Missouri, with family income at or below 200% of the Federal Poverty Guidelines and meet the asset guidelines, will receive financial assistance and pharmaceutical assistance. Eligible patients will not be charged more for emergency care or other medically necessary care than those patients who have insurance or than amounts generally billed.

The documents above are available in Spanish at any of our Financial Counseling Centers.

*University Health Financial Assistance is not health insurance, and the discount only applies when used at a University Health facility (our hospital, or at one of our clinics). Being eligible for University Health Financial Assistance does not mean you are automatically compliant with federal health insurance requirements.

Enrollment locations

Our enrollment locations are open Monday through Friday from 7 am to 4:30 pm. For more information, call 816.404.3000.

University Health Truman Medical Center (no appointment necessary)
2301 Holmes street
Kansas City, MO 64108

University Health Lakewood Medical Center (by appointment)
7900 Lee's Summit Road
Kansas City, MO 64139

Missouri health insurance marketplace

Missouri is participating in the health insurance marketplace operated by the federal government. To learn about plan choices available in Missouri and to enroll in a plan, visit or call 800.318.2596 for a 24-hour hotline that handles consumers' questions.

Visit Cover Missouri