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University Health FAQs

We are now University Health: New name, same high-quality care

We are changing our name from Truman Medical Centers to University Health to reflect our commitment to patient care, and highlight our role as an academic medical center.

This healthcare system has a long, proud history as Kansas City's essential hospital. Our team remains dedicated to providing comprehensive care to patients, whether those patients have top-notch health insurance or no insurance at all.

This new transition will continue to honor our past. Our downtown campus will be called University Health Truman Medical Center while our eastern Jackson County campus will be University Health Lakewood Medical Center.

As we move into an exciting new era, please remain engaged in your healthcare. Continue to get to know your providers, offer feedback in our surveys, and read the patient communication texted to your phone and emailed to your inbox.

We appreciate your trust in us with your health and wellness.

Frequently asked questions and answers

Q: Will I be able to see my same physician?

A: Yes, as University Health, the same dedicated professionals will continue to provide the best academic medical care for all.

Q: What is academic medicine?

A: The name University Health will better tie our academic mission to the community. Most people do not recognize that we are an academic medical center. University Health is a primary teaching hospital for the University of Missouri- Kansas City Schools of Medicine/Pharmacy/Nursing and Dentistry.

Academic medicine offers the very best patient care. We get to hire the best physicians and other healthcare professionals, take part in and have access to the latest research, handle the toughest cases – which makes us better prepared to handle ALL cases, provide a higher level of care, and take a team approach to medicine, which is a winning combination for our patients.

Q: Will the hospitals change names?

The main hospital at the downtown campus (2301 Holmes Road, Kansas City, MO 64108) is now University Health Truman Medical Center.

The Lakewood Campus (7900 Lee's Summit Road, Kansas City MO 64139) is now University Health Lakewood Medical Center.

University Health 1 (2101 Charlotte, Kansas City, MO 64108) is a specialty clinic and outpatient surgery center.

University Health 2 (2211 Charlotte, Kansas City, MO 64108) is women's health and primary care.

TMC Behavioral Health is now University Health Behavioral Health.

Q: Will the website address change?

A: Starting October 1, 2021, you will find us online at www.universityhealthkc.org. However, do not worry. If you go to www.trumed.org, you will be redirected to the new site.

Q: What will my billing look like?

A: Your bill will reflect services performed by University Health Truman Medical Center or University Health Lakewood Medical Center.

Q: Will University Health remain committed to caring for patients without insurance or resources?

A: Yes. University Health continues our legacy of caring for everyone in Kansas City. If you have limited resources, we ask that you visit Financial Counseling at one of our two main campuses. In addition, you may use our online resource to determine if you qualify for financial assistance. Learn more about and apply for financial help.

Q: Will I need to revisit financial counseling? Will the purple card and gold card discount remain in place?

No, you do not need to revisit financial counseling. The name change to University Health will not affect your gold or purple discount cards. However, due to changes in Missouri with Medicaid expansion, you will be required to apply for Medicaid. To schedule an appointment with a University Health Financial Counselor, call 816.404.3040.

Q: Why change to University Health now?

A: We are not the same health system we were 20, 15, or even 10 years ago. We have invested a lot in improving the health of ALL area residents, including building state-of-the-art facilities to match our expertise. It is important to redefine who we are, not just for those who’ve never been here, but for our own patients, so they can feel good about having made the right choice.

Local surveys show people want to go to an academic medical center, but they think the only one in town is on the other side of the state line. While we have always been an academic medical center through our partnership with UMKC, the fact needs to be clearly stated to the community.